Quality Policy
U.G.A. Nutraceuticals is a highly specialized company in the research, formulation, production and marketing of essential fatty acid supplements, particularly the long-chain omega-3 fatty acids EPA and DHA, with pharmaceutical-grade purity.
Our work is based on state-of-the-art research and technology, while respecting the environment. We carefully select our suppliers and raw materials, and scrupulously monitor every stage of production to ensure our customers receive a superior-quality product at the right price and a reliable service.
Thanks to our know-how and partnerships with leading companies in the sector, we successfully pursue our corporate mission: to spread the culture of pharmaceutical-grade "omega-3", precious allies for our health.
Today, companies are called upon to address the challenge of climate change by integrating decarbonization and environmental sustainability objectives into their strategies in ways that are consistent and achievable with their business plans. For this reason, we are committed to placing sustainability at the heart of our decisions through constant research into innovative technologies that allow us to improve our production processes in terms of energy efficiency, waste reduction, and responsible use of resources.
Our supplements are derived from sustainable and legal fishing processes. The fish we select is not farmed but caught in open waters. This way, we protect the marine ecosystem and offer our customers the highest quality products. Fish oil is obtained from byproducts of the food fishing industry; the product does not deplete existing food resources.
The materials used for our packaging are FSC certified. They come from certified and responsibly managed forests. With this certification, we offer consumers the ability to make sustainable choices and trace the origin of our packaging materials.
Our products are transported and marketed worldwide. For this reason, we rely on certified carriers, selected also based on their commitment to active policies aimed at controlling and/or reducing the use of fossil fuels.
U.G.A. Nutraceuticals is ISO 9001:2015 certified and is constantly committed to aligning its organization, approach, internal processes, and customer offerings with recognized standards as outlined in its System documentation.
The quality of the services provided is a direct consequence of the organization's operating methods, which, to be successful, must pursue the following strategies:
- Increased market share also through continued attention to changes in consumer eating and lifestyle habits;
- Openness to listening to the consumer (suggestions, preferences, etc.)
- Speed in deliveries and in fulfilling what was agreed with the customer;
- Supply of controlled, quality and eco-sustainable products;
- Growth of internal staff skills.
The above-described Quality Policy is reflected in the Company's identification of internal and external factors and stakeholders relevant to the Quality Management System, through an analysis of strengths and weaknesses. This analysis leads to the identification of risks and opportunities and related actions and quality objectives, which are measurable and quantifiable through specific indicators. These indicators will be explained and monitored during the Quality System Review phases conducted periodically by senior management, at least once a year.
All company managers are required to implement the Quality System, disseminate knowledge of it, and systematically monitor operational activities to ensure that all personnel operate with adequate competence regarding the quality requirements of the service and the operating methods defined in the established procedures.
This policy will be discussed and possibly revised during the Management Review, at least once a year.